Frazer-Nash Manufacturing Limited are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2. Collecting personal information
a. What personal information is collected? Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, store and use the following kinds of personal information:
i. Technical data: information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
ii. Contact data: information that you provide to us when registering with our website (including your email address);
iii. Profile data: information that you provide when completing your profile on our website including your name, profile pictures, and employment details;
iv. Marketing data: information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
v. Usage data: information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
vi. Communications Data: information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication);
vii. Financial Data: bank account and payment card details; and
viii. any other personal information that you choose to send to us.
b. How is personal information collected? We use different methods to collect data from and about you including through:
i. Direct interactions. You may give us your personal information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: enquire about or purchase our products or services, create an account on our website; subscribe to our service or publications; request marketing to be sent to you; or give us feedback or contact us.
ii. Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
iii. Third parties. We may receive personal data about you from analytics providers such as: Google, based outside the UK; and Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
3. Using your personal information
a. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
b. We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
i. Where we need to perform the contract we are about to enter into or have entered into with you.
ii. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
iii. Where we need to comply with a legal obligation.
c. Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
d. We may use your personal information to:
i. administer our website and business;
ii. personalise our website for you;
iii. enable your use of the services available on our website;
iv. send you non-marketing commercial communications;
v. send you email notifications that you have specifically requested;
vi. send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
vii. send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
viii. deal with enquiries and complaints;
ix. keep our website secure and prevent fraud; and
x. verify compliance with the terms and conditions governing the use of our website
4. Disclosing personal information
a. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
b. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, or member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries), insofar as reasonably necessary for the purposes set out in this policy.
c. We may disclose your personal information:
i. to the extent that we are required to do so by law;
ii. in connection with any ongoing or prospective legal proceedings;
iii. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
iv. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5. International data transfers
a. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
b. Some our external third parties and partners are based outside the UK, so their processing of your personal data may involve a transfer of data outside the UK. In particular, we regularly transfer data to the United States of America. Whenever we transfer your personal information out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
i. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; and/or
ii. Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
6. Retaining personal information
a. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
b. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
c. Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
i. to the extent that we are required to do so by law; for example, by law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers
ii. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
iii. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Security of your personal information
a. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
b. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
c. Although we take the protection of your personal information seriously and have implemented measures to protect your data, the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
d. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
a. We may update this policy from time to time by publishing a new version on our website.
b. You should check this page occasionally to ensure you are happy with any changes to this policy.
c. We may notify you of changes to this policy by email.
9. Your Rights
a. Under certain circumstances, you have rights under data protection laws in relation to your personal information. Namely, you may request: access to your personal data; correction of your personal data; erasure of your personal data; restriction of processing your personal data; and transfer of your personal data. You may also object to processing of your personal data and have the right to withdraw consent for the processing of your personal data.
b. Please note the following in relation to your rights:
i. No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
ii. Information we may need: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
iii. Time limits: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Third party websites
a. Our website includes hyperlinks to, and details of, third party websites.
b. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
b. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
c. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
d. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
e. We use both session and persistent cookies on our website.
f. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
i. we use fnmrememberlogin on our website to recognize a computer when a user visits the website, to improve the website’s usability, to prevent fraud and improve the security of the website, and to personalize the website for each user
ii. we use PHPSESSID on our website to recognize a computer when a user visits the website, to improve the website’s usability, to prevent fraud and improve the security of the website, and to personalize the website for each user
g. Most browsers allow you to refuse to accept cookies; for example:
i. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
ii. in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
iii. in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
h. Blocking all cookies will have a negative impact upon the usability of many websites.
I. If you block cookies, you will not be able to use all the features on our website.
j. You can delete cookies already stored on your computer; for example:
i. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at https://support.microsoft.com/kb/278835;
ii. in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
iii. in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
k. Deleting cookies will have a negative impact on the usability of many websites.
12. Data protection registration
a. We are registered as a data controller with the UK Information Commissioner’s Office.
b. Our data protection registration number is Z1272060.
13. Our details
a. This website is owned and operated by Frazer-Nash Manufacturing Limited.
b. We are registered in England and Wales under registration number 2562864. Our registered office and principal place of business is at Frazer-Nash Manufacturing Limited, 20:20 Vision Park, Bedford Road, Petersfield, Hampshire, GU32 3FG, United Kingdom.
c. You can contact us by writing to the business address given above, by using our website contact form, by email to firstname.lastname@example.org or by telephone on +44 (0)1730 230 340.