To some, heritage is an outmoded concept. After all, the argument often goes, who cares about history when we live in a world where dramatic changes are taking place around us every day?
Yet heritage is about more than just history.
As UNESCO – the United Nations Educational, Scientific and Cultural Organisation – says: ‘heritage is our legacy from the past, what we live with today, and what we pass on to future generations’.
In other words, we are defined as much by what we do in the present as we are by our past – what we’ve done, seen and experienced.
What, you may ask, has this to do with engineering services?
Heritage defines our engineering capabilities
According to our customers, our heritage as an innovator, manufacturer and specialist in precision engineering counts for a lot.
It’s not always our long history as an automotive and aerospace company that matters – although that’s clearly of interest to many – but the fact that we have an almost uninterrupted pedigree, dating back over a century, and that there is consistent commitment to excellence running through everything we’ve ever done.
The culture of excellence that runs through the business today has been defined by our history – by many years of experience; by a desire to discover new and innovative ways of resolving fresh challenges; and by a passion for providing the very best engineering solution for every customer.
For our customers, especially those in the space and scientific sectors, it’s the way in which our heritage has defined our current combination of manufacturing facilities and services that’s important. For example, our choice of CNC machining tools, quality and inspection instruments and additive manufacturing systems is driven by a long-standing policy to invest only in the best and most up-to-date equipment, to meet the most demanding of challenges.
But investment in manufacturing systems and services are just part of the story.
An engineering culture
Equally important is our culture, especially the way in which we work with our customers, suppliers and other stakeholders. This goes beyond simply providing exceptional levels of customer service – which have become almost the norm across industry – and instead encompasses a number of unique characteristics, which are derived from our past experiences.
Our cultural heritage also manifests itself in less tangible ways. In particular, we pride ourselves on the consistent level of communication that we have with each customer during the lifetime of every project and, if something does not go according to plan, being completely honest about the problem, its cause and what we’re going to do about it.
Heritage may not always be fashionable. But for a company such as Frazer Nash Manufacturing, with a long and proud history, it defines who we are, how we work and what makes us different to other companies. Perhaps as importantly, heritage also determines the way in which we’ll face the future in partnership with our customers.